IT Services Desk – Usb Outsourcing

RELIABLE IT SUPPORT FOR EVERY LEVEL OF YOUR BUSINESS

IT Support 24/7/365

End-to-end IT solutions covering LEVEL 1,LEVEL 2, and LEVEL 3 support.

At USBOUTSOURCING, we specialize in delivering end-to-end IT support that empowers your team to work efficiently and securely. From frontline issue resolution to complex backend troubleshooting, our multi-tiered support model (L1,L2, L3) ensures that every technical challenge is addressed with speed, precision, and care.

What sets USBOUTSOURCING apart is not just our technical depth but our commitment to personalized service. Whether it’s assisting with routine password resets, managing and securing your Microsoft 365 environment, or monitoring your cloud infrastructure, our experts tailor solutions to fit your operations. We’re well-versed across platforms like AWS, Exchange, Active Directory, Jamf, and more — providing reliable support that grows alongside your business.

Our team is available 24/7, backed by proactive monitoring, advanced diagnostic tools, and a passion for excellence. We understand that every minute of downtime can impact productivity and profits. That’s why USBOUTSOURCING is dedicated to not only resolving issues quickly but also preventing them before they happen — giving your business the technical backbone it needs to scale with confidence.

Ensuring seamless operations, faster issue resolution, and peace of mind.

OUR IT SUPPORT SERVICES:

Level 1 IT Support (L1) – First Line Help Desk

Get round-the-clock IT support for all your hardware, software, and network troubleshooting needs. Our 24/7 helpdesk handles everything from password resets to user account management with speed and reliability. Complex issues? We seamlessly escalate to L2/L3 experts to keep your business running smoothly.

Level 2 IT Support (L2) – In-Depth Technical Assistance

We specialize in OS and application-level troubleshooting to keep your systems running flawlessly. Our team handles software/hardware configuration, setup, and network performance issues with expert care. With remote diagnostics and fast resolutions, we ensure minimal downtime and maximum efficiency.

Level 3 IT Support (L3) – Expert Engineering

Our advanced IT support covers system architecture and infrastructure troubleshooting with precision and expertise. We provide root cause analysis, server and database support, and cybersecurity issue resolution to ensure long-term stability. From custom scripting to automation and performance tuning, we optimize your systems for peak performance.

Active Directory & Microsoft 365 Portal Support

Managing Active Directory environments, including user account creation, group policies, permissions, and organizational unit structure. Active Directory administration, managing domains, trusts, and DNS configurations. User provisioning, license management, policy implementation, and collaboration tools setup. Microsoft Intune for device management, security compliance, and app distribution. Exchange Online for email management, including mailbox configuration, security policies, and mail flow management.

Online Backup Management (MS365, Veeam)

Backup and recovery using Microsoft 365 and Veeam, ensuring data security and retention. Restoring and managing backups to ensure business continuity and data protection. Ticketing Systems (ManageEngine, Jira, Salesforce, Kaseya). Implement ticketing systems to manage IT operations, automate workflows, and provide timely support.

Security & Compliance

Email Flow & Transport Rules (Exchange Online). Avanan security solutions to protect cloud environments from phishing, malware, and other cyber threats. Mobile Device Management (MDM). Jamf Support for Mac Devices. PAM (Pluggable Authentication Modules). Remote Monitoring and Management (RMM)

Cloud Infrastructure & SaaS Support

AWS Cloud Infrastructure Support, EC2, VPC, S3, IAM, monitoring, and cost optimization for scalable cloud environments. AWS AppStream & Coyote AppStream virtualization and delivery configuration for remote access and performance. SharePoint Support including Site creation, permission management, document libraries, and workflow automation.

Helpdesk & Ticketing

Ticket workflow configuration, SLA enforcement, and escalation paths with ManageEngine, Jira, Salesforce, and Kaseya. 24/7 availability for technical issues and remote assistance.

System & Server Support

Server 2022 Installation, configuration, role management, and maintenance. Linux Server System administration, shell scripting, package management, and patching.